Due to the COVID-19 outbreak, the library has temporarily suspended the fulfilling of requests for physical items. Any submitted requests for print books or other physical material will remain in your ILLiad account and will be fulfilled when we return to normal operations. Requests for article/copies will continue to be filled. We may be able to obtain one chapter per loan title depending on availability from other libraries.
Tracking all the interlibrary loan requests you have made in ILLiad is easy. At the main menu after logging onto ILLiad, you will be able to view "Outstanding Requests" once you have placed a request. You can also select from options under the View menu for specific categories:
A selection of ILLiad statuses are listed below. Please note that these statuses reflect the actions of both the requesting patron and those of the ILL staff. if your item is at a different status or if you have any questions, please feel free to contact the ILL department ILL@uhcl.edu or 281-283-3906.
|Awaiting Request Processing||Your request has been received, and is waiting in queue to be processed by ILL staff.|
|Awaiting Unfilled Processing||We have sent your request to potential lenders but no one has filled the request. We will continue to try to obtain the material from other sources. If we are unable to locate the item we will cancel your request and notify you by email.|
|Awaiting Copyright Clearance||We are checking to see if a copyright fee is required to obtain the requested article. These fees are paid by the library. Note: the Neumann Library subsidizes up to $35 per request for UHCL students, including fees incurred by the Copyright fees.|
|Awaiting Extensive Searching||We have performed an initial search for the material you requested, without finding a potential lender, but we are continuing to search for the item.|
|Cancelled by ILL Staff||ILL staff has cancelled the request for a specific reason. We always try to send an email with an explanation of why a request was cancelled, but you are welcome to call the ILL department for clarification.|
|Delivered to Web||The item has arrived, been processed by the ILL staff and posted to the customer's ILLiad account. It is available online for up to 30 days to be viewed and/or downloaded electronically. Logon to your ILLiad account and click on View Electronically Received Articles.|
|Awaiting Conditional Processing||A possible lender has sent us a message about the unique details of the request. We may email you with questions about the requested materials or to make sure you can still use the item if there are restrictions placed on it.|
|Loans Recalled Processing||Sometimes the due date of an item will be moved up due to special circumstances. If the due date of your item is changed we will notify you by email.|
|Checked Out to Customer||The item has arrived and been checked out to your ILLiad Account.|
|Request Sent||Request has been processed by the ILL department and submitted through the online Interlibrary Loan System for potential lending libraries to fill.|
|Bayou Building 2402, 2700 Bay Area Blvd, Houston, TX 77058-1002|